Refund Policy
How money leaves escrow — in every scenario.
While work is in progress
Unreleased milestones remain fully refundable by mutual agreement at any time. Released milestones are final — approve only work you accept.
Cancellation by agreement
Either side proposes a refund split of the remaining escrow. If both confirm, the split executes automatically within minutes, and the platform fee on refunded amounts is returned to the client.
Cancellation without agreement
If no split is agreed within 7 days, either party may escalate to a dispute. The resolution team's split decision executes automatically and is binding.
Non-refundable cases
Approved milestones, orders completed and rated, and amounts paid outside the platform (which are never protected). Chargebacks filed with your bank suspend the account pending investigation.
Governing language
This page is published in English and in Thai. The English version is the governing text: where the two differ, the English version prevails.