Dispute Policy
A fair, fast and binding process for when agreement fails.
When to open a dispute
Only after a refund-split proposal has failed. Disputes cover scope non-conformance, missed deadlines, and quality below the quoted standard — measured against the quotation, never against unstated expectations.
The process
Each side submits its statement, proposed split and evidence. The other party has 48 hours to respond. A resolution admin reviews the quotation, chat history and deliverables, then issues a split decision — typically within 2 business days.
What decisions can do
Split remaining escrow in any ratio, order a revision window before settlement, and in serious cases apply account penalties. Decisions on escrow are final; both parties retain their statutory rights outside the platform.
Playing fair
Fabricated evidence, retaliatory reviews and dispute spam are sanctioned. Withdrawn disputes (because you reached agreement in chat) carry no penalty for anyone.
Governing language
This page is published in English and in Thai. The English version is the governing text: where the two differ, the English version prevails.